Return Refund Policy
Our policy lasts 10 days from the day you receive your order. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. There is no return facility available for a customized product. We accept the return of products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item ). Item(s) must be returned together with proof of purchase. To complete your return, we require a receipt or proof of purchase. Please contact our support team via Support@MadGiftz.in for more information. If you still wish to return the item, please be informed that you have to pay for the return shipping fee.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refund will be processed in 7-15 working days. For Delivered orders there will be partial refund (only applicable to non-customized products) only after deducting shipping & handling charges. There are cheap & duplicate products available in market, We don’t accept return or refund request on basis of their comparison to our products. Please Note We are only able to send refunds after 60 days of order shipping date. Late or missing refunds (if applicable) If refund hasn’t been received yet, first recheck the bank account. Then contact the credit card company. It may take some time before the refund is officially posted. Next contact your bank. There is often some processing time (2-5 business days) before a refund is posted. If you’ve done all of this and you still have not received your refund, feel free to contact us at support@MadGiftz.in
You can only cancel the order if the order has not been fulfilled. Please be informed that a management, processing, and transaction fee (20% of your total order value) will be applied for the cancellation. During the on-going COVID-19 Pandemic and related lockdowns and restrictions, no orders will be cancelled due to delayed processing/fulfilment/dispatch or delayed delivery. We will do our best to fulfil and dispatch as many orders as we can while following the local authority and Indian Government laws set to keep COVID-19 under control.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@MadGiftz.in